| 1 |
Information related to Life Insurance |
none |
via Email or Telephone |
No charge |
Same Day |
All branch offices of the company |
Information Officer |
- |
| 2 |
Information related to Company |
none |
via Email or Telephone |
No charge |
Same Day |
Company's dedicated Information Officer |
Information Officer |
- |
| 3 |
Purchase of Insurance Policy |
Online Proposal Form, Online KYC Form, DOB Certificate, Photo |
By Use of Mobile Application or Web Application |
Premium based on Sum Assured & Rider SA |
Same Day |
Digitally (Auto Underwriting done by system) |
IT & Underwriting Department |
Policy issued after receiving the premium amount |
| 4 |
Payment of Renewal Premium |
Policy Number |
By Use of Mobile Application or Web Application |
As mentioned in Policy |
Same Day |
Digitally |
Account & IT Department |
Immediate Renewal upon receiving the premium |
| 5 |
Policy Revival |
Policy Number, Application for Revival, Declaration of good health (if needed) |
By Use of Mobile Application or Web Application |
Premium & Interest charge as mentioned by company |
Same Day |
Digitally |
Policy Servicing & IT Department |
Immediate revival upon receiving the premium |
| 6 |
Policy Endorsement |
Amendment Application, any other required documents as needed based on the nature of the amendment |
By Use of Mobile Application or Web Application |
Based on Nature of amendment |
Same Day |
Digitally |
Policy Servicing/IT Department |
Minor amendment can be done within the limit and guideline from NIA and Company. |
| 7 |
Loan Against Policy |
Loan Application, Loan Deed, Citizenship |
By Use of Mobile Application or Web Application |
No additional charge |
Same Day after all necessary documents submitted |
Branch/Sub-Branch Managers |
Policy Servicing/Accounts |
Loan Amount is transferred directly to Policy Holder's Account |
| 8 |
Surrender of Policy |
Application Form, Citizenship |
By Use of Mobile Application or Web Application |
No additional charge |
Same Day after all necessary documents submitted |
Branch/Sub-Branch Managers |
Policy Servicing/Accounts |
Surrender Amount is transferred directly to Policy Holder's Account |
| 9 |
Maturity Payment |
Maturity Claim Form, Citizenship Certificate, Bank Account Details |
By Use of Mobile Application or Web Application |
No additional charge |
Next Day of Submission of documents |
Account/Policy Servicing |
Policy Servicing/Accounts |
Maturity Payment is directly transferred to Policy Holder's Account |
| 10 |
Policy Document Lost |
Written Application |
via Email or visiting any branch office of the company |
Notice Publication charge |
1 day after the published notice expires |
Head/Regional/Branch Office |
Policy Servicing/IT Department |
- |
| 11 |
Agent Training |
Citizenship Certificate, SLC/SEE or Higher Education Certificate, Character Certificate, Application |
All the documents to be submitted to Branch/Sub-Branch to enroll in Agent Training |
Rs.550 |
3-4 Days Training |
Agency Service Department, Branch/Sub-branch Managers, Company Agents |
Agency Servicing |
Contact nearest branch/sub-branch for application submission |
| 12 |
Death Claim Settlement |
Natural Death, Citizenship Certificate, Relationship Certificate, Death Certificate, Any Other Documents Required By Company, Accidental Death, Post Mortem Report/Police Report |
Application mentioning cause of death by nominee |
NA |
15 days after received of application along with duly filled forms & discharge voucher |
Branch/Sub-Branch Managers, Claims Department |
1st: Branch Manager 2nd: Regional Manager 3rd: Claim Head 4th: Operation Head |
Death Claim Amount is directly transferred to Nominee Account after settlement of death claim |
| 13 |
Grievance and complaint |
Application or email |
As per grievance handling procedure of company |
N/A |
Based on the nature and gravity of grievance, as soon as possible |
Grievance handling officer |
1st: Grievance handling officer 2nd: Chief Operating Officer 3rd: CEO |
Grievance shall be processed as per the grievance handling procedure of company |
